| Profile Disclosure | Description | Status | Page Reference, Performance and/or Explanation for Omissions | ISO 26000 Clauses+ |
| 1. Strategy and Analysis | ||||
| 1.1 | Statement from the most senior decision-maker of the organisation. |  |
2-3 | 6.2 |
| 1.2 | Description of key impacts, risks, and opportunities. | |
6-7, 9-11, 14-16, AR (10-15) |
6.2 |
| 2. Organisational Profile | ||||
| 2.1 | Name of the organisation. | |
5 | - |
| 2.2 | Primary brands, products, and/or services. | |
5, AR (20) | - |
| 2.3 | Operational structure of the organisation, including main divisions, operating companies, subsidiaries, and joint ventures. | |
AR (21) | 6.2 |
| 2.4 | Location of organisation's headquarters. | |
5 | - |
| 2.5 | Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. | |
AR (20) | - |
| 2.6 | Nature of ownership and legal form. | |
AR (20-21) | - |
| 2.7 | Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). | |
AR (20-21) | - |
| 2.8 | Scale of the reporting organisation. | |
5, AR (3, 60-61, 85-87) |
- |
| 2.9 | Significant changes during the reporting period regarding size, structure, or ownership. | |
AR (10-15, 186-188) | - |
| 2.10 | Awards received in the reporting period. | |
30-33 | - |
| 3. Report Parametres | ||||
| 3.1 | Reporting period (e.g., fiscal/calendar year) for information provided. | |
46 | - |
| 3.2 | Date of most recent previous report (if any). | |
46 | - |
| 3.3 | Reporting cycle (annual, biennial, etc.) | |
46 | - |
| 3.4 | Contact point for questions regarding the report or its contents. | |
46 | - |
| 3.5 | Process for defining report content. | |
46 | - |
| 3.6 | Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). | |
46 | - |
| 3.7 | State any specific limitations on the scope or boundary of the report | |
46 | - |
| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations. | |
46 | - |
| 3.9 | Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols. | |
46 | - |
| 3.10 | Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods). | |
46 | - |
| 3.11 | Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. | |
46, GRI G3.1 – CRESS Context Index | - |
| 3.12 | Table identifying the location of the Standard Disclosures in the report. | |
46 | - |
| 3.13 | Policy and current practice with regard to seeking external assurance for the report. | |
46, Independent Assurance Statement | 7.5.3 |
| 4. Governance, Commitments and Engagement | ||||
| 4.1 | Governance structure of the organisation, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organisational oversight. | |
7, AR (27-40) | 6.2 |
| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer. | |
AR (29-30) | 6.2 |
| 4.3 | For organisations that have a unitary board structure, state the number and gender of members of the highest governance body that are independent and/or non-executive members. | |
AR (29-30) | 6.2 |
| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. | |
7-8 | 6.2 |
| 4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation's performance (including social and environmental performance). | |
AR (33-35) | 6.2 |
| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided. | |
AR (36-38) | 6.2 |
| 4.7 | Process for determining the composition, qualifications, and expertise of the members of the highest governance body and its committees, including any consideration of gender and other indicators of diversity. | |
AR (30-31) | 6.2 |
| 4.8 | Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. | |
6-11 | 6.2 |
| 4.9 | Procedures of the highest governance body for overseeing the organisation's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. | |
14-16 | 6.2 |
| 4.10 | Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. | |
AR (32) | 6.2 |
| 4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organisation. | |
14 | 6.2 |
| 4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses. | |
30 | 6.2 |
| 4.13 | Memberships in associations (such as industry associations) and/or national/international advocacy organisations in which the organisation: *Has positions in governance bodies; *Participates in projects or committees; *Provides substantive funding beyond routine membership dues; or *Views membership as strategic. | |
AR (22-24) | 6.2 |
| 4.14 | List of stakeholder groups engaged by the organisation. | |
13 | 6.2 |
| 4.15 | Basis for identification and selection of stakeholders with whom to engage. | |
6, 13 | 6.2 |
| 4.16 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. | |
13 | 6.2 |
| 4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting. | |
6, 13 | 6.2 |
| Disclosures on Management Approach (DMAs) | ||||
| DMA EC | Economic Performance | |
2-3, 6, 27 | 6.2, 6.8 |
| Market presence | |
2-3, 5 | ||
| Indirect Economic Impacts | |
2-3, 6, 34 | ||
| DMA EN | Materials | |
6, 8, 18-19, 28, 41 | 6.2, 6.5 |
| Energy | |
6, 8-9, 18-19, 28, 41 | ||
| Water | |
6, 8, 18-19, 28, 41 | ||
| Biodiversity | |
6, 8, 18-19, 28, 41 | ||
| Emissions, effluents and waste | |
6, 8, 18-19, 41 | ||
| Land degradation, contamination and remediation | |
6, 8-9 | ||
| Products and services | |
6, 9, 28 | ||
| Compliance | |
6, 18-19, 28 | ||
| Transport | |
6, 8, 28 | ||
| Overall | |
6, 28, 40 | ||
| DMA LA | Employment | |
6, 10-11 | 6.2, 6.4, 6.3.10 |
| Labour/management relations | |
6, 10-11, 20, 23 | ||
| Occupational health and safety | |
8, 22 | ||
| Training and education | |
22 | ||
| Diversity and equal opportunity | |
10, 20 | ||
| Equal remuneration for women and men | |
10, 22 | ||
| DMA HR | Investment and procurement practices | |
10-11 | 6.2, 6.3 |
| Non-discrimination | |
10-11 | ||
| Freedom of association and collective bargaining | |
20 | ||
| Child labour | |
24, 43 | ||
| Prevention of forced and compulsory labour | |
24, 43 | ||
| Security practices | |
20 | ||
| Indigenous rights | |
10, 20, 43 | ||
| Assessment | |
23, 43 | ||
| Remediation | |
22-23, 43 | ||
| DMA SO | Local communities | |
6, 13, 24-25 | 6.2, 6.6, 6.8 |
| Corruption | |
7-8, 30, 34 | ||
| Public policy | |
9, 14 | ||
| Anti-competitive behaviour | |
34 | ||
| Compliance | |
7-8, 30, 34 | ||
| DMA PR | Customer health and safety | |
9, 17-18 | 6.2, 6.6, 6.7 |
| Product and service labelling | |
9, 16-17 | ||
| Marketing communications | |
17 | ||
| Customer privacy | |
17, 34 | ||
| Compliance | |
34 | ||
| Economic | ||||
| Economic Performance | ||||
| EC1 | Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. |  |
27 Partially reported as disclosure on community investment is not material because CDL also includes contributions in the form of consultative expertise, volunteer hours and in-kind etc. |
6.8, 6.8.3, 6.8.7, 6.8.9 |
| EC2 | Financial implications and other risks and opportunities for the organisation's activities due to climate change and other sustainability issues. | |
6, 30, 40 | 6.5.5 |
| EC3 | Coverage of the organisation's defined benefit plan obligations. | |
22-23 | - |
| EC4 | Significant financial assistance received from government. |  |
Disclosure is not material as CDL does not receive significant financial assistance from the Government. | - |
| Market Presence | ||||
| EC5 | Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation. | |
Disclosure is not applicable as there is no minimum wage system in Singapore. | 6.4.4, 6.8 |
| EC6 | Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. | |
Disclosure is not applicable as Singapore is a resource scarce island state, significant reliance on imported materials and goods in Singapore is inevitable. | 6.6.6, 6.8, 6.8.5, 6.8.7 |
| EC7 | Procedures for local hiring and proportion of senior management and all direct employees, contractors and sub-contractors hired from the local community at significant locations of operation. | |
34 | 6.8, 6.8.5, 6.8.7 |
| Indirect Economic Impact | ||||
| EC8 | Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. | |
25, 44-45 | 6.3.9, 6.8, 6.8.3, 6.8.4, 6.8.5, 6.8.6, 6.8.7, 6.8.9 |
| EC9 | Understanding and describing significant indirect economic impacts, including the extent of impacts. | |
19-20 | 6.3.9, 6.6.6, 6.6.7, 6.7.8, 6.8, 6.8.5, 6.8.6, 6.8.7, 6.8.9 |
| Environmental | ||||
| Materials | ||||
| EN1 | Materials used by weight, value or volume. | |
39 Disclosure is not material as all building materials used are purchased directly by builders. |
6.5, 6.5.4 |
| EN2 | Percentage of materials used that are recycled and reused input materials. | |
39 Disclosure is not material as total recycled input building materials used and/or non-renewable building materials are purchased directly by builders. |
6.5, 6.5.4 |
| Energy | ||||
| EN3 | Direct energy consumption by primary energy source. | |
35-36 | 6.5, 6.5.4 |
| EN4 | Indirect energy consumption by primary source. | |
35-36 | 6.5, 6.5.4 |
| CRE1 | Building energy intensity. | |
36 | - |
| EN5 | Energy saved due to conservation and efficiency improvements. | |
35-36 | 6.5, 6.5.4 |
| EN6 | Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. | |
35-36 | 6.5, 6.5.4 |
| EN7 | Initiatives to reduce indirect energy consumption and reductions achieved. | |
35-36 | 6.5, 6.5.4 |
| Water | ||||
| EN8 | Total water withdrawal by source | |
37 | 6.5, 6.5.4 |
| EN9 | Water sources significantly affected by withdrawal of water. | |
37 | 6.5, 6.5.4 |
| EN10 | Percentage and total volume of water recycled and reused. | |
37 | 6.5, 6.5.4 |
| CRE2 | Building water intensity. | |
37-38 | - |
| Biodiversity | ||||
| EN11 | Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. | |
39 | 6.5, 6.5.6 |
| EN12 | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. | |
39 | 6.5, 6.5.6 |
| EN13 | Habitats protected or restored. | |
39 | 6.5, 6.5.6 |
| EN14 | Strategies, current actions, and future plans for managing impacts on biodiversity. | |
39 | 6.5, 6.5.6 |
| EN15 | Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. | |
Disclosure is not applicable as CDL's projects are not located within protected areas. | 6.5, 6.5.6 |
| Emissions, Effluents and Waste | ||||
| EN16 | Total direct and indirect greenhouse gas emissions by weight. | |
35 | 6.5, 6.5.5 |
| EN17 | Other relevant indirect greenhouse gas emissions by weight. | |
35 | 6.5, 6.5.5 |
| CRE3 | Greenhouse gas emissions intensity from buildings. | |
35 | - |
| CRE4 | Greenhouse gas emissions intensity from new construction and redevelopment activity. | |
35 | - |
| EN18 | Initiatives to reduce greenhouse gas emissions and reductions achieved. | |
35-36 | 6.5, 6.5.5 |
| EN19 | Emissions of ozone-depleting substances by weight. | |
Disclosure is not applicable as ODS contained or emitted from products during their usage and disposal are not covered by this indicator. | 6.5, 6.5.3 |
| EN20 | Knox, SOx, and other significant air emissions by type and weight. | |
Disclosure is not applicable as CDL is not regulated to report significant air emissions. | 6.5, 6.5.3 |
| EN21 | Total water discharge by quality and destination. | |
37 | 6.5, 6.5.3 |
| EN22 | Total weight of waste by type and disposal method. | |
38 | 6.5, 6.5.3 |
| EN23 | Total number and volume of significant spills. | |
37 | 6.5, 6.5.3 |
| EN24 | Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. | |
Disclosure is not applicable as CDL does not import, export or transit hazardous waste. | 6.5, 6.5.3 |
| EN25 | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation's discharges of water and runoff. | |
Disclosure is not applicable because in Singapore, wastewater from buildings is discharged into the public sewerage system. | 6.5, 6.5.4, 6.5.6 |
| Land Degradation, Contamination and Remediation | ||||
| CRE5 | Land and other assets remediated and in need of remediation for the existing or intended land use according to applicable legal designations. | |
Disclosure is not applicable because land use in Singapore is regulated by the Government. | - |
| Products and Services | ||||
| EN26 | Initiatives to enhance efficiency and mitigate environmental impacts of products and services, and extent of impact mitigation. | |
40 | 6.5, 6.5.4, 6.6.6, 6.7.5 |
| EN27 | Percentage of products sold and their packaging materials that are reclaimed by category. | |
CDL complies with the Government's Demolition Protocol and recycles all demolition materials where possible. | 6.5, 6.5.4,6.7.5 |
| Compliance | ||||
| EN28 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. | |
19 | 6.5 |
| Transport | ||||
| EN29 | Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. | |
Disclosure is not material as building products are purchased directly by builders and insignificant for staff transportation. | 6.5, 6.5.4, 6.6.6 |
| Overall | ||||
| EN30 | Total environmental protection expenditures and investments by type. | |
40 Partially reported as disclosure is not material and insignificant for environmental protection expenditures. |
6.5 |
| Social: Labour Practices and Decent Work | ||||
| Employment | ||||
| LA1 | Total workforce by employment type, employment contract, and region, broken down by gender. | |
21 | 6.4, 6.4.3 |
| LA2 | Total number and rate of new employee hires and employee turnover by age group, gender, and region. | |
43 Partially reported as disclosure of new hires and turnover by age/gender is not material because CDL enjoys low turnover and high level satisfaction amongst employees. |
6.4, 6.4.3 |
| LA3 | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. | |
20 | 6.4, 6.4.3, 6.4.4 |
| LA15 | Return to work and retention rates after parental leave, by gender. | |
24 | - |
| Labour/Management Relations | ||||
| LA4 | Percentage of employees covered by collective bargaining agreements. | |
20 | 6.4, 6.4.3, 6.4.4, 6.4.5, 6.3.10 |
| LA5 | Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. | |
20 | 6.4, 6.4.3, 6.4.4, 6.4.5 |
| Occupational Health and Safety | ||||
| LA6 | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes. | |
22 | 6.4, 6.4.6 |
| LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region and by gender. | |
42 | 6.4, 6.4.6 |
| CRE6 | Percentage of the organization operating in verified compliance with an internationally recognised health and safety management system. | |
18 | - |
| LA8 | Education, training, counselling, prevention, and risk-control programmes in place to assist workforce members, their families, or community members regarding serious diseases. | |
22 | 6.4, 6.4.6, 6.8, 6.8.3, 6.8.4, 6.8.8 |
| LA9 | Health and safety topics covered in formal agreements with trade unions. | |
CDL is not a unionised company. | 6.4.6 |
| Training and Education | ||||
| LA10 | Average hours of training per year per employee by gender, and by employee category. | |
19-20, 22 Partially reported as disclosure is not material by employee gender and category because CDL has a policy on non-discrimination and consistently achieves its target of 4 training days for all staff. |
6.4, 6.4.7 |
| LA11 | Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. | |
23 | 6.4, 6.4.7, 6.8.5 |
| LA12 | Percentage of employees receiving regular performance and career development reviews, by gender. | |
23 | 6.4, 6.4.7 |
| Diversity and Equal Opportunity | ||||
| LA13 | Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. | |
20-21 | 6.3.7, 6.3.10, 6.4, 6.4.3 |
| Equal Remuneration for Women and Men | ||||
| LA14 | Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. | |
Disclosure is not applicable as CDL has a policy on non-discrimination. There is no preference of gender, ethnicity, disability, religion or age in our recruitment procedures. Fair and competitive remuneration packages are solely based on employees’ competencies and expected roles and responsibilities. Annual performance review provides assurance that such policy is duly implemented. With the exception of the Singapore listing statutory requirements, as a policy, CDL does not disclose this data. | 6.3.7, 6.3.10, 6.4, 6.4.3, 6.4.4 |
| Social: Human Rights | ||||
| Investment and Procurement Practices | ||||
| HR1 | Percentage and total number of significant investment agreements and contracts that include clauses incorporating human rights concerns, or that have undergone human rights screening. | |
10-11 Partially reported as disclosure of data by percentage and/or total number is not applicable because all employers in Singapore must comply with regulation guidelines set by the Government through the Employment Act. |
6.3, 6.3.3, 6.3.5, 6.6.6 |
| HR2 | Percentage of significant suppliers, contractors and other business partners that have undergone human rights screening, and actions taken. | |
10-11 Partially reported as disclosure of data by percentage is not applicable because all employers in Singapore must comply with regulation guidelines set by the Government through the Employment Act. |
6.3, 6.3.3, 6.3.5, 6.4.3, 6.6.6 |
| HR3 | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. | |
22 Partially reported as disclosure of data by total hours and percentage is not applicable because CDL has formalised its Corporate Statement on Human Rights. |
6.3, 6.3.5 |
| Non-discrimination | ||||
| HR4 | Total number of incidents of discrimination and corrective actions taken. | |
21 | 6.3, 6.3.6, 6.3.7, 6.3.10, 6.4.3 |
| Freedom of Association and Collective Bargaining | ||||
| HR5 | Operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights. | |
Disclosure is not applicable because CDL has no mandate to directly enforce suppliers and contractors’ labour relations with regard to this issue. | 6.3, 6.3.3, 6.3.4, 6.3.5, 6.3.8, 6.3.10, 6.4.3, 6.4.5 |
| Child Labour | ||||
| HR6 | Operations and significant suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour. | |
24, 43 | 6.3, 6.3.3, 6.3.4, 6.3.5, 6.3.7, 6.3.10 |
| Forced and Compulsory Labour | ||||
| HR7 | Operations and significant suppliers identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour. | |
24, 43 | 6.3, 6.3.3, 6.3.4, 6.3.5, 6.3.7, 6.3.10 |
| Security Practices | ||||
| HR8 | Percentage of security personnel trained in the organisation's policies or procedures concerning aspects of human rights that are relevant to operations. | |
All security guards at CDL’s investment properties are outsourced to certified vendors whom provide necessary training to their guards and complied fully to local authorities’ requirement. CDL does not have immediate plans to enforce training requirements for external parties, though it is the Company’s wish to share our Human Rights commitment with business partners. | 6.3, 6.3.5, 6.4.3, 6.6.6 |
| Indigenous Rights | ||||
| HR9 | Total number of incidents of violations involving rights of indigenous people and actions taken. | |
Disclosure is not applicable as the Government has regulations to ensure social harmony in Singapore. | 6.3, 6.3.6, 6.3.7, 6.3.8, 6.6.7 |
| Assessment | ||||
| HR10 | Percentage and total number of operations that have been subject to human rights reviews and/or impact assessments. | |
11 | - |
| Remediation | ||||
| HR11 | Number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms. | |
22 | - |
| Social: Society | ||||
| Local Communities | ||||
| SO1 | Percentage of operations with implemented local community engagement, impact assessments, and development programmes. | |
21, 24, 43 | 6.3.9, 6.8, 6.8.5, 6.8.7*, 6.6.7 |
| SO9 | Operations with significant potential or actual negative and positive impacts on local communities. | |
Disclosure is not applicable in Singapore as the Government has a Master Plan for urban planning to manage impacts on the local community. | - |
| SO10 | Prevention and mitigation measures implemented in operations with significant potential or actual negative impacts on local communities. | |
Disclosure is not applicable in Singapore as the Government has a Master Plan for urban planning to manage impacts on the local community. | - |
| CRE7 | Number of persons voluntarily and involuntarily displaced and/or resettled by development, broken down by project. | |
Disclosure is not applicable in Singapore as the Government has a Master Plan for urban planning to manage impacts on the local community. | - |
| Corruption | ||||
| SO2 | Percentage and total number of business units analysed for risks related to corruption. | |
7 | 6.6, 6.6.3 |
| SO3 | Percentage of employees trained in organisation's anti-corruption policies and procedures. | |
8, 23 | 6.6, 6.6.3 |
| SO4 | Actions taken in response to incidents of corruption. | |
34 | 6.6, 6.6.3 |
| Public Policy | ||||
| SO5 | Public policy positions and participation in public policy development and lobbying. | |
13 | 6.6, 6.6.4, 6.8.3 |
| SO6 | Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. | |
CDL does not extend political donations in Singapore. | 6.6, 6.6.4, 6.8.3 |
| Anti-competitive Behaviour | ||||
| SO7 | Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes. | |
34 | 6.6, 6.6.5, 6.6.7 |
| Compliance | ||||
| SO8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. | |
34 | 6.6, 6.6.7, 6.8.7* |
| Social: Product Responsibility | ||||
| Customer Health and Safety | ||||
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. | |
16-17 | 6.3.9, 6.6.6, 6.7, 6.7.4, 6.7.5 |
| PR2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. | |
19 | 6.3.9, 6.6.6, 6.7, 6.7.4, 6.7.5 |
| Product and Service Labelling | ||||
| PR3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | |
16-17 | 6.7, 6.7.3, 6.7.4, 6.7.5, 6.7.6, 6.7.9 |
| CRE8 | Type and number of sustainability certification, rating and labelling schemes for new construction, management, occupation and redevelopment. | |
40 | - |
| PR4 | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. | |
34 | 6.7, 6.7.3, 6.7.4, 6.7.5, 6.7.6, 6.7.9 |
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | |
17, 34 | 6.7, 6.7.4, 6.7.5, 6.7.6, 6.7.8, 6.7.9 |
| Marketing and Communiations | ||||
| PR6 | Programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. | |
17 | 6.7, 6.7.3, 6.7.6, 6.7.9 |
| PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. | |
17 | 6.7, 6.7.3, 6.7.6, 6.7.9 |
| Customer Privacy | ||||
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | |
17 | 6.7, 6.7.7 |
| Compliance | ||||
| PR9 | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. | |
34 | 6.7, 6.7.6 |
| Status Legend | ||||||||
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