Building trust, credibility and respect amongst stakeholders is CDL’s utmost priority. In identifying stakeholders, the
Company is guided not only by our Corporate Mission and our CSR objectives, but also by global standards for sustainable
management. We also take into consideration the relevance of stakeholder groups to our core business. The Company has
adopted various initiatives and communication platforms to structure a coherent and timely response to material concerns
and expectations of stakeholders. To clearly illustrate the importance CDL places on stakeholder identification and engagement,
we have included some examples of stakeholder initiatives here. More instances of stakeholder engagement can be found in this
chapter and in Chapter 3: Impacts.
| Stakeholder |
Initiatives + Action |
| Customers |
- Green Living Kit which contains a Green Living Guide
- Innovative green features in buildings to help reduce water and energy consumption
- Safeguarding customer information
- Regular surveys amongst homebuyers and tenants for improvement of the service levels
|
| Employees |
- Employee Assistance Programme (Counselling Service) and a grievance platform
- Fair and competitive remuneration packages
- Flexible working hour arrangement
- Strong emphasis on training and development
- Workplace Safety Guidelines for employees to cultivate good safety habits and create a strong safety
culture in the workplace
|
Builders &
Suppliers |
- Green Procurement Guidelines for project managers, consultants and builders including green
design considerations, features, products and practices to be incorporated in CDL’s developments
- Environmental, Health and Safety (EHS) standards ensured through quarterly CDL 5-Star EHS Assessment System
- Provision of conducive working environment for workers at worksites
|
Government &
Regulators |
- Senior management representation on boards of various industry bodies and sustainability-related
public discussions
- Regulatory readiness to the Singapore Government’s commitment to manage carbon emissions
- Shared the sustainability reporting journey at the Launch of Sustainability Reporting Guide for Listed
Companies organised by the Singapore Exchange (SGX)
|
Investors
& Media |
- Timely release of quarterly financial results
- Commitment to maintaining good corporate governance and business integrity in all business activities
- Amongst 17 founding signatories of the Anti-Corruption & Compliance Declaration
- Semi-annual briefings for analysts and media
- Investing more resources in the engagement of the larger investor community which includes
sustainability analysts, rating agencies and the socially responsible investment community in forms of
dialogues, participation in interviews, surveys, reports and one-on-one meetings
|
NGOs &
Communities |
- Active participation in sharing CDL’s CSR journey to a wide range of stakeholders
| Organiser |
Key Platforms in 2011 |
| SPRING Singapore |
Launch of ISO 26000:2010 Guidance on Social Responsibility |
| Singapore Institute of Directors |
Seminar on CSR and Sustainability Reporting |
| Singapore Business Federation |
Asia Pacific Sustainability Leadership Forum |
| CPA Australia |
Annual CPA Congress |
| Nanyang Technological University (NTU) |
Symposium on Accounting, Reporting and Assurance for a Sustainable Future |
| Singapore Management University (SMU) |
International Conference of Society of Global Business and Economic Development |
| National University
of Singapore (NUS) |
10th Anniversary Conference on Sustainable Environmental Management in Urban Asia |
| Social Enterprise Association |
Annual Flagship Conference “Investing in Businesses with
a Difference” |
| Institute of Public Relations of Singapore |
Seminar on Sustainability |
| |
|
|
