• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 

LOCAL JOB CREATION*

Year	2007	2008	2009	2010	2011
Employee (number)	>300	345	359	350	362

As of Year 2011, out of 362 employees, 99% of the employees and 100% of senior management employees (comprising Assistant General Manager level and above) are all Singaporeans or Permanent Residents, hired from our local community.

ETHICAL MANAGEMENT

CDL had no incidents of corruption, legal actions for anti-competitive behaviour and monopoly practices within the Company in 2011. In addition, there were no incidents of non-compliance with laws and regulations for which significant fines or non-monetary sanctions were issued to the Company.

Communication Channels to CDL Ethics Officer Email: cdl.ethics.hotline@cdl.com.sg Mobile: +65-9772-3876 Fax: +65-6226-1706 Postal address: CDL Ethics Officer 36 Robinson Road #19-01 City House, Singapore 068877

CUSTOMER SATISFACTION

There were no complaints regarding breaches of customer privacy and loss of customer data. CDL maintained a sound level of customer satisfaction in 2011.

Tenants’ Satisfaction:	%
Homebuyers’ Overall Level of Satisfaction	89
Homebuyers’ Level of Satisfaction — Recommend to Friends	82
Tenants’ Satisfaction:
Office	90
Industrial	79
Retail	84

PRODUCTIVITY

In line with the Government’s push for higher construction productivity, the Productivity Excellence Award
was inaugurated in 2011 to recognise the efforts of builders to create higher productivity at worksites
through the adoption of technology, efficient designs and innovative methods of construction so as to
raise the overall standard of environment, health and safety (EHS), productivity and quality of CDL’s
developments. Since its inception, CDL has presented this award to two deserving builders Tiong Seng
Contractors (Pte) Ltd for Parc Emily and Dragages for The Arte.

*	CDL Headquarters