To encourage and support continuous learning, MAS has put in place a coaching framework to equip supervisors with skills to coach their staff and teams. A group of MAS coaches has also been formally certified under a Workplace Coach Certification Programme which is recognised by the International Coach Federation. The coaching practice has led to a more supportive and engaging work relationship among supervisors and staff, as well as greater sense of achievement in the problem solving process. To assimilate new staff into the MAS working environment, a group of mentors has also been appointed to help new MAS staff get up to speed on the job more quickly and effectively.